Data Collections and Uses
At SafeKab, we collect various types of data to provide and improve our services, ensure safety and security, and comply with legal requirements. Below, we describe the types of data we collect and how we use them:
The Data We Collect
Data Provided by Users
We collect the following data provided by users:
- User Profile Information: When you create or update your SafeKab account or place orders, we may collect your name, email, phone number, login name and password, address, profile picture, payment or banking information, driver’s license, government-issued identification documents (including identification numbers, birth date, gender, and photo), vehicle information, insurance details, contact information, and user settings.
- Background Check Information (Drivers): Drivers may submit information during the driver application process, such as driver history, criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. This information may be collected by authorized Operators on SafeKab‘s behalf.
- Identity Verification Photos: We may collect photos of users (e.g., selfies) and/or their government-issued identifications (e.g., driver’s license or passports) for identity verification purposes, including through facial verification technologies.
- Demographic Data: We may collect demographic data, including birth date/age, gender, and household composition, when required for safety features such as the “Women Rider Preference.” We may also collect demographic information, such as age group, through user surveys to offer products and services that match your interests.
- User Content: Data submitted by users when contacting SafeKab customer support, providing ratings or feedback for other users, or interacting with our services.
- Travel Information: Travel itinerary information, including flight details, when manually input by users into their SafeKab Travel itinerary.
Data Created During Use of Our Services
We also collect data created during the use of our services, including:
- Location Data (Drivers and Clients): We collect precise or approximate location data from drivers’ and clients’ mobile devices when the SafeKab app is running in the foreground or background. This data is collected from the time a ride or order is requested until it is completed.
- Location Data (Riders and Order Recipients): We collect precise or approximate location information from riders’ and order recipients’ mobile devices if they enable us to do so via their device settings.
- Transaction Information: This includes details related to the use of our services, such as the type of services requested or provided, trip or order details (date, time, pick-up and drop-off addresses, distance traveled), payment transaction information, and payment method.
- Usage Data: We collect data about how users interact with our services, including access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.
- Device Data: Information about the devices used to access our services, including hardware models, device IP addresses, unique device identifiers, operating systems, software versions, preferred languages, device motion data, and mobile network data.
- Communications Data: We collect data regarding phone, text, or in-app communications between users enabled through SafeKab‘s apps, including date, time, and the content of text or in-app messages. We may also record phone calls where users are notified in advance of potential recording.
- Choice and Transparency: Riders and order recipients can choose whether to enable precise location data collection from their mobile devices. However, disabling this feature may affect certain functionalities in the SafeKab It’s important to note that precise location data collected from a driver’s device during a trip is linked to the rider’s account for various purposes, such as receipt generation, customer support, fraud detection, insurance, and litigation.
How We Use Personal Data
We use the data we collect for various purposes, including:
- Providing, maintaining, and improving our services.
- Processing transactions and payments.
- Ensuring safety and security.
- Complying with legal requirements.
- Communicating with users.
- Conducting research and analysis.
- Personalizing the user experience.
- Enforcing our policies and terms.
- Protecting the rights, property, or safety of SafeKab, our users, and the public.
Legal Basis for Data Collection
SafeKab adheres to applicable laws and regulations concerning data privacy. We collect and process your data based on the following legal grounds:
- Your explicit consent
- When it is necessary for our services, such as requiring your phone number to notify you when your taxi has arrived
- Pursuing our legitimate interests, such as direct marketing
Under the GDPR regulation of ‘transparency,’ you have the following rights:
- The right to be informed about how we use your data
- The right to request access to your data
- The right to file a complaint with your data protection regulator, such as the Information Commissioner’s Office in the UK
- The right to query or complain if you are unhappy with how we have used your personal information
- To exercise these rights, please contact us at email@example.com.
We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to protect the data we collect online.
Links to Other Websites
Controlling Your Personal Information
You have the option to control the collection and use of your personal information in the following ways:
- Opting out of direct marketing by selecting the appropriate option when filling out forms on our website
- Changing your mind about previous consent for direct marketing by contacting us at firstname.lastname@example.org
- Rest assured, we will not sell, distribute, or lease your personal information to third parties without your permission, unless required by law
Opting Out and Complaints
You can ask us to stop using your data at any time by unsubscribing or opting out. If you have concerns or complaints about how we have handled your personal information, please contact us at email@example.com.
Data Protection Impact Assessment
SafeKab conducts regular assessments to identify and address potential data privacy issues. For further guidance, please visit the Information Commissioner’s Office website at https://ico.org.uk/.
Tel Number: 01463 710000/0150 9232000
Thank you for trusting SafeKab with your transportation needs, and for choosing us as your preferred ride-sharing service.