Privacy Policy

1. Who We Are

SafeKab operates a booking and safety platform for licensed taxi and private hire services, together with optional safety and reassurance features.

We act as a data controller for personal data collected through our website and app.

2. Personal Data We Collect

We collect only the personal data necessary to provide our services safely and effectively.

2.1 Data You Provide to Us

This may include:

• Name
• Email address
• Telephone number
• Account login details
• Pickup and drop-off locations
• Payment information (processed securely by third-party payment providers)
• Communications with our support team
• Feedback, ratings, or reports submitted by you

2.2 Location Data

To provide taxi bookings, journey tracking, and safety features such as SafeWalk, we may collect location data from your device.

Location data is collected only when required for active bookings or safety features

You control location permissions through your device settings

Disabling location access may limit certain features

2.3 Data Collected Automatically

When you use our website or app, we may collect:

• Device type and operating system
• IP address
• App usage and interaction data
• Error and performance data

This helps us maintain, improve, and secure our services.

3. How We Use Your Data

We use personal data to:

• Provide and manage bookings
• Enable safety and reassurance features
• Process payments
• Communicate with you about your booking or account
• Respond to support requests or complaints
• Improve and secure our services
• Meet legal and regulatory obligations

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual necessity – to provide the services you request
• Legitimate interests – to operate, improve, and protect our platform
• Legal obligations – where required by law
• Consent – where you have chosen to enable optional features (such as location tracking)

You may withdraw consent at any time by adjusting your settings or contacting us.

5. Sharing Your Data

We may share personal data with:

• Licensed drivers and operators to fulfil bookings
• Payment service providers
• Technology service providers supporting our platform
• Law enforcement or regulators where legally required

We do not sell your personal data.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Meet legal, regulatory, or insurance requirements
• Resolve disputes

8. Cookies and Website Tracking

Our website uses cookies to:

• Enable core functionality
• Improve performance and user experience

You can manage cookie preferences through your browser settings.
Further details are available in our Cookie Policy (where applicable).

9. Your Rights Under UK GDPR

You have the right to:

• Be informed about how your data is used
• Access your personal data
• Request correction or deletion of your data
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details below.

10. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy practices and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on our website and app with a revised date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, contact us at: