How to Drive Safely in Snow and Ice in the UK
January 7, 2026
Last updated: 10 January 2026
These Passenger Terms & Conditions (“Terms”) apply to all passengers who book or use taxi or private hire services through the SafeKab website, mobile application, telephone, or any other booking method operated by SafeKab within the United Kingdom.
By making a booking with SafeKab, and/or by accepting or taking a journey arranged by SafeKab, you confirm that you have read, understood, and agreed to be bound by these Passenger Terms & Conditions.
If you do not agree to these Terms, you must not make a booking or use the SafeKab service.
2.1 SafeKab operates as a booking and dispatch service for licensed taxi and private hire journeys.
2.2 Transport services are provided by independently licensed and insured drivers and operators, operating under the relevant local authority licensing rules in the area where the journey takes place.
2.3 Unless explicitly stated otherwise, SafeKab does not itself provide transport services and does not employ drivers.
3.1 All bookings are subject to availability.
3.2 SafeKab does not guarantee that any booking request will be accepted or fulfilled.
3.3 Pickup times, arrival times, and journey durations provided at the time of booking are estimates only and may vary due to traffic conditions, weather, roadworks, demand levels, or other factors beyond SafeKab’s reasonable control.
4.1 Fares are calculated at the time of booking or on completion of the journey, depending on the service type and local licensing rules.
4.2 All fares must be paid using the payment method selected at the time of booking unless otherwise agreed.
4.3 Additional charges (such as waiting time, tolls, or route changes requested by the passenger) may apply where permitted by local authority rules.
5.1 Scheduled bookings
You are entitled to a full refund if you cancel at least one hour before the scheduled pickup time.
5.2 ASAP bookings
You are entitled to a full refund provided cancellation occurs before a vehicle has been dispatched.
5.3 Late cancellations
Cancellations outside these timeframes may not be refundable.
6.1 SafeKab reserves the right to refuse or cancel any booking at its discretion.
6.2 If SafeKab is unable to fulfil a booking due to capacity constraints, driver availability, technical issues, demand levels, or any other operational reason, SafeKab may cancel the booking.
6.3 In such circumstances, the passenger will receive a full refund of any fare paid. This refund shall constitute full and final settlement of any claims arising from the cancelled booking.
7.1 In rare circumstances, SafeKab may substitute a driver or vehicle to ensure a journey can be completed safely.
7.2 Any substituted driver or vehicle will be appropriately licensed and insured in accordance with local authority requirements.
8.1 Passengers must behave in a lawful, respectful, and non-abusive manner.
8.2 Drivers may refuse to commence or continue a journey if passenger behaviour is unsafe, illegal, abusive, or places the driver, passengers, or the public at risk.
8.3 No refund will be due where a journey is terminated due to passenger misconduct.
9.1 SafeKab promotes safety-first travel and passenger reassurance.
9.2 Drivers are not law enforcement officers and will not physically intervene in disputes or unsafe situations.
9.3 Drivers may contact emergency services or appropriate authorities where they reasonably believe it is necessary for safety.
10.1 Passengers are responsible for ensuring they have all personal belongings before leaving the vehicle.
10.2 SafeKab is not responsible for loss or damage to items left in vehicles.
10.3 SafeKab will make reasonable efforts to assist with recovery of lost property but cannot guarantee retrieval.
11.1 SafeKab shall not be liable for delays, disruptions, or service failures caused by events outside its reasonable control, including traffic conditions, weather, accidents, road closures, or third-party actions.
11.2 SafeKab shall not be liable for any indirect, consequential, or economic losses, including loss of earnings, missed appointments, or inconvenience.
11.3 Where liability cannot be excluded by law, SafeKab’s liability shall be limited to the value of the fare paid for the affected journey.
12.1 Any concerns or complaints should be raised with SafeKab as soon as reasonably possible after the journey.
12.2 Support availability may vary and is typically provided Monday to Friday, 10am to 4pm, unless otherwise stated.
13.1 Personal data is processed in accordance with the SafeKab Privacy Policy and applicable UK data protection legislation.
14.1 These Passenger Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
14.2 Nothing in these Terms affects any statutory consumer rights available under UK law.
By completing a booking with SafeKab, you confirm that you have read, understood, and accepted these Passenger Terms & Conditions.
